其次是**高强度与低容错率的双重压力**。世界杯赛程密集，志愿者常常需要连续工作12小时以上，睡眠不足、饮食不规律是常态。更致命的是，任何一个小失误都可能被放大：票务系统崩溃、媒体通道拥堵、VIP车辆迟到……每一个漏洞都需要志愿者在几十秒内找到“B计划”。在我30年的评估记录里，志愿者因压力崩溃哭泣的场景并不罕见，但令人动容的是，他们擦干眼泪后，依然会转身对下一个球迷说：“Welcome to the World Cup！”
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